Satisfaction Guaranteed!
They were so professional and we felt comfortable that this was one of the best decisions we made regarding home improvement.
I am writing this letter to thank everyone. I am very pleased the way my family and I were treated by your staff. They all took the time to make sure that we understood the project and any unforeseen conditions that we may not have noticed. Tom O’Connell did an outstanding job! Our project looks like a million dollars!
The job was completed quickly, in less than a week, but without compromising quality or attention to detail. The work area was kept clean and neat after the work day during the construction.
It looks beautiful! In two short weeks, we went from a cold concrete basement to a beautiful den and play area for my children. It virtually adds another floor to my home. I couldn’t be happier. Thank you!
I am writing this to let you know what a wonderful job Tom O’Connell and crew did on our renovation. They have completely transformed the space into unbelievable living quarters. Tom managed every detail of the job with care and thoughtfulness. He made excellent recommendations and knew what was best for our project. We had a lot of technical nuances. I honestly can say that if I knew that this job would have looked this good, I would have done this years ago.
Tom is a talented visionary and should be cherished!
I also wanted to make specific mention of the professionalism and courtesy of the crew that did our remodeling. Your crew, led by Tom O’Connell, worked from morning until night – and even on weekends – in order to finish before the holidays. When Tom’s colleague first started the project I asked him “When do you think you will finish?” he just smiled and said “You said you wanted done by Christmas, right? Then we’ll get it done by Christmas.” I haven’t seen or heard of that type of professionalism from any contractor. Tom and crew have a “can do” attitude no matter what is needed. Happy holidays and thanks again.
I was very impressed with the quality of the work done and how quickly the work progressed. Tom called me every night to go over what he completed that day, he scope of work scheduled for the following day and asked me if I had any questions. He made sure that I was pleased with the progress. The team went above and beyond to make sure that I was pleased with the work. I know that I will recommend them to my family and friends and if I have any other work to be done in my house, I know that I can depend on them. Thank you.
My husband and I wanted to commend you on your excellent service. The crew were all respectful and highly skilled. Our most recent project was the basement. Tommy constructed our basement and just was the “the best”! He was quick, clean, timely and very good at his job! We will definitely call you for our next renovation!
Jennifer and I wanted to express our extreme satisfactions with the overall job done in our home. It is necessary for us to express our contentment with contractor, Tom O’Connell. Besides the “perfect” job he performed, his professionalism and personality made this a wonderful experience. Tom took the time to discuss with us the process step by step, as well as ask us for our opinions throughout the process. This is our second home and we have never had this experience with any former contractor. It’s nice to have found a company we can count on for the rest of our home improvement needs. We would love to have him work in our home again.
The crew that did our project, led by Tom O’Connell was thorough, fast, respectful and extremely neat and clean. I would not hesitate to recommend Tom and his crew to anyone looking to have work done on or in their home. Truly top-notch professionals!
For the last five days I had the wonderful experience to have met Tom and his crew for our remodeling. They were very courteous and professional. At the end of the day everything was cleaned up and you did not know they were in your house working. When they finished at the end of the day Tom would explain everything they did for the day. The first day they came my daughter said to me after they left, “They are so nice. I would recommend them to my friend’s family.” And she is 17 years old. First impression is a lasting effect on someone. You can have a good customer service, or you can have GREAT customer service, Tom and his crew gave EXCELLENT customer service. And in today’s world that means a lot. They went above and beyond. Again, I like to say it has been a great week and a great experience!
What we are especially impressed with is the quality work and professionalism of the crew you sent to complete our project. Tom and his assistant are the best. My husband is retired from the construction industry and knows quality work when he sees it. Tom takes pride in his work, and makes sure that the job is completed correctly. He does not cut corners. We will heartily recommend them to all our friends and family. Thank you so very much for exceeding our expectations.
Since the first day, Tom O’Connell and his crew began the project, we have felt comfortable. They were very professional, knowledgeable and courteous. They offered suggestions, and made sure that everything exceeded our expectations. The work was completed when they said it would be and we are so happy with everything. Our experience with them was a pleasurable one and we will recommend to everyone we know!
Tom kept the job on schedule and was a very considerate workman – always making certain that we were satisfied with each phase of the work. A canvas walkway was laid down from the entry of the house to the basement door every day, and the basement was swept clean each night. We are very pleased with all aspects of your most professional operation. Thank you for a job well done.
For three weeks, my family and I, watched Tom and his staff work magic on our home. The attention to detail and the high level of professionalism was evident throughout the entire construction process. We, The Abel Family, wish we had another home so your construction wizards could do it all over again. Thank you!!
The crew was amazing. Tom was excellent and very thorough. He ensured every detail was discussed with me with initial framing of project for actual vs. layout. Even still, minor changes needed to be made due to piping layout but he made me feel like I was part of the decision process. Nothing was done without my consent. He made every effort to our needs for furniture placement and to gain as much living space as possible. We decide to go with a custom oak railing to match the one upstairs and build a platform at the bottom step to turn and step down to the basement. His workmanship was excellent. He recommended options to design the best railing possible and finished our entry way. The crew cleaned up each and every night and when they left. They were very courteous and conscious of their customer and respected both inside and outside of our home. Our experience overall has been excellent. Anything we asked for was done and done without issue. We are very happy with this project and would recommend to others. With thanks.
Prior to coming to the house to start the project, I received a call from Tom to let me know he and his crew would be at the house at 8am, Monday morning. Tom and his crew arrived right on time. They were polite, neat and always kept us in the loop about how the project would progress. They placed plastic up on the wall by the kitchen to minimize the dust spreading and they also kept a carpet on the landing to keep my wood floor protected. They were so professional and we felt comfortable that this was one of the best decisions we made regarding home improvement. Thank you.
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Full Service
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